Terms & Conditions
+ We roast for wholesale orders on Mondays and Wednesdays.
+ We ship all wholesale orders on Tuesdays and Thursdays.
+ For orders shipped on Tuesday, please place your order no later than midnight Sunday.
+ For orders shipped on Thursday, please place your order no later than midnight Tuesday.
+ We ship all domestic wholesale orders using DPD and all international orders using DHL.
+ Sometimes OrderSpace may incorrectly calculate your shipping, if this is the case with your order, we reserve the right to adjust and bill accordingly.
+ UK orders that exceed 31kg are classified as Freight Parcels, and as such are subject to increased shipping fees that will be calculated post-order.
INTERNATIONAL ORDERS/ORDERS FOR THE REPUBLIC OF IRELAND/NORTHERN IRELAND
+ All International Orders will be sent via DHL Economy Select (via road) unless otherwise specified by the customer- to request DHL Air Express, leave a comment in the notes section of your order or email email@example.com.
+ All International Orders (including orders to the Republic of Ireland and Northern Ireland) shipping fees will be calculated after the order is placed- the correct shipping fee with be added to your invoice before dispatch.
+ Unfortunately we can not always accept wholesale orders outside of the UK/Europe via OrderSpace. If you are an International business and would like to set up an account with us please email directly via firstname.lastname@example.org
+ All international accounts MUST have their EORI and VAT number saved to their account, or emailed directly to email@example.com, otherwise we will be unable to dispatch your order.
+ Please be aware that all international orders will be subject to delays as a result of customs checks- while we endeavour to minimise these delays by providing the accurate and appropriate information, we cannot be held accountable for the length of the so-called 'clearance events' that can hold up international orders.
+ Shipping fees do not cover any additional customs charges and tax.
MINIMUMS + MAXIMUMS
+ We require a MINIMUM spend of £100.00 for all wholesale orders
+ If you would like to discuss these minimums, please contact us directly via firstname.lastname@example.org
+ You are limited to a MAXIMUM of ONE 100g sample bag of each coffee, if you place an order for more than one of each sample, we will automatically adjust the amount down to one.
YOUR ORDER + PAYMENT
+ Once you have placed your order here via OrderSpace you will receive an email confirmation within 24 hours.
Shortly after you will receive an invoice via Xero (our Accounting software). Dependent on your agreed payment terms please pay this directly via the invoice by BACS or Card.
+ Orders placed over the weekend will not be confirmed until Monday.
+ For all wholesale accounts we require payment prior to dispatch.
+ Your dispatch notification will be sent to you directly via OrderSpace and DPD once your order has been fulfilled.
+ If you have any questions or issues placing your order please email us directly on email@example.com or call us at the roastery on 01985211151 Monday to Friday 9:30am - 2:30pm.
+ We believe our coffee is at it's best 5 days post roast date. To fulfill your order you may receive coffee roasted up to 5 days prior to your order date.
+ Be aware that all images, branding, logos and merchandise are subject to copyright, and are the property of Girls Who Grind Coffee Ltd, meaning that they are not be replicated, redistributed or displayed without express permission from Girls Who Grind Coffee to do so. For more information on using any of our branding, logos, images or merchandise, please get in touch with Head of Brand, Fi O'Brien at firstname.lastname@example.org