Terms & Conditions
+ We currently roast on Tuesdays and Thursdays. To ensure your order is placed/fulfilled on one of these roasting days please order by midnight on the night prior.
+ We ship all orders on Wednesdays and Fridays via DPD Next day in the UK and DPD Classic (2-3 days) for Europe.
+ Sometimes OrderSpace may incorrectly calculate your shipping, if this is the case with your order, we reserve the right to adjust and bill accordingly. We will, of course, notify you firstly with any changes.
+ Unfortunately we can not accept wholesale orders outside of the UK/Europe via OrderSpace. If you are an International business and would like to set up an account with us please email directly via firstname.lastname@example.org
+ We require a minimum order of 5 x 1kg or 10 x 250g bags to qualify for wholesale pricing (unless previously agreed).
+ If you would like to discuss these minimums, please contact us directly via email@example.com
YOUR ORDER + PAYMENT
+ Once you have placed your order here via OrderSpace you will receive an email confirmation within 24 hours.
Shortly after you will receive an invoice via Xero (our Accounting software). Dependent on your agreed payment terms please pay this directly via the invoice by BACS or Card.
+ Orders placed over the weekend will not be confirmed until Monday.
+ For all new wholesale accounts we require payment prior to despatch on the first 3 invoices, after which you will move to 15-day payment terms.
+ Your despatch notification will be sent to you directly via OrderSpace and DPD once your order has been fulfilled.
+ If you have any questions or issues placing your order please email us directly on firstname.lastname@example.org or call us at the roastery on 01985211151 Monday to Friday 9:30am - 2:30pm.
+ We believe our coffee is at it's best 5 days post roast date. To fulfill your order you may receive coffee roasted up to 5 days prior to your order date.