Terms & Conditions
+Please note that we will not dispatch any orders without payment: all invoices are due on receipt.
+ We roast for wholesale orders on Mondays and Wednesdays.
+ We ship all wholesale orders on Tuesdays and Thursdays.
+ For orders shipped on Tuesday, please place your order no later than midnight Sunday.
+ For orders shipped on Thursday, please place your order no later than midnight Tuesday.
+ We ship all domestic wholesale orders using DPD and all international orders using DHL.
+ Sometimes OrderSpace may incorrectly calculate your shipping, if this is the case with your order, we reserve the right to adjust and bill accordingly.
+ UK orders that exceed 31kg are classified as Freight Parcels, and as such are subject to increased shipping fees that will be calculated post-order.
INTERNATIONAL ORDERS/ORDERS FOR THE REPUBLIC OF IRELAND/NORTHERN IRELAND
+ All International Orders will be sent via DHL Economy Select (via road) unless otherwise specified by the customer- to request DHL Air Express, leave a comment in the notes section of your order or email firstname.lastname@example.org.
+ All International Orders (including orders to the Republic of Ireland and Northern Ireland) shipping fees will be calculated after the order is placed- the correct shipping fee with be added to your invoice before dispatch.
+ Unfortunately we can not always accept wholesale orders outside of the UK/Europe via OrderSpace. If you are an International business and would like to set up an account with us please email directly via email@example.com
+ All international accounts MUST have their EORI and VAT number saved to their account, or emailed directly to firstname.lastname@example.org, otherwise we will be unable to dispatch your order.
+ Please be aware that all international orders will be subject to delays as a result of customs checks- while we endeavour to minimise these delays by providing the accurate and appropriate information, we cannot be held accountable for the length of the so-called 'clearance events' that can hold up international orders.
+ Shipping fees do not cover any additional customs charges and tax.
MINIMUMS + MAXIMUMS
+ We require a MINIMUM spend of £100.00 for all domestic wholesale orders
+We require a MINIMUM spend of £150.00 for all international orders, including the Republic of Ireland and Northern Ireland
+ You are limited to a MAXIMUM of ONE 100g sample bag of each coffee, if you place an order for more than one of each sample, we will automatically adjust the amount down to one.
+Girls Who Grind Coffee reserve the right to increase or decrease the minimum spend for all wholesale accounts at their discretion, if you are unsure about the minimum spend attached to your account please email your questions to email@example.com
YOUR ORDER + PAYMENT
+ Once you have placed your order here via OrderSpace you will receive an email confirmation within 24 hours.
Shortly after you will receive an invoice via Xero (our Accounting software). Dependent on your agreed payment terms please pay this directly via the invoice by BACS or Card.
+ Orders placed over the weekend will not be confirmed until Monday.
+ For all wholesale accounts we require payment prior to dispatch.
+ Your dispatch notification will be sent to you directly via OrderSpace and DPD once your order has been fulfilled.
+ If you have any questions or issues placing your order please email us directly on firstname.lastname@example.org or call us at the roastery on 01985211151 Monday to Friday 9:30am - 2:30pm.
+ To fulfil your order you may receive coffee roasted up to 7 days prior to your order date.
+ Be aware that all images, branding, logos and merchandise are subject to copyright, and are the property of Girls Who Grind Coffee Ltd, meaning that they are not be replicated, redistributed or displayed without express permission from Girls Who Grind Coffee to do so. For more information on using any of our branding, logos, images or merchandise, please get in touch with Head of Brand, Fi O'Brien at email@example.com